Privacy Policy

Chery Sales Indonesia

Privacy Policy for www.chery.co.id

This Privacy Policy was first published in 2018 and was updated in 2023 in response to the issuance of Law No. 27 of 2022 concerning Personal Data Protection. To make it easier for you to read and understand the rules of personal data protection on the Chery Indonesia website, we outline the contents of this policy as follows:

Contents:

Preface
Welcome to the Privacy Policy page on the official application/website of PT Chery Sales Indonesia. In providing products and services, PT Chery Sales Indonesia and/or its affiliates (hereinafter individually or collectively referred to as “CSI” or “We”) require your Personal Data, who are prospective consumers, Chery Indonesia consumers, visitors to the Chery Indonesia website, subscribers to the Chery Indonesia website, and/or event visitors (online registrants for our official events) (“You”), so that we can continuously provide the best service and experience you need.
We understand that it is essential for us to protect your privacy and ensure the security of your Data during its management process. Therefore, we strive to maintain and provide security for your Data by following Indonesian regulations and Chery Indonesia's internal policies by establishing rules for the protection of Personal Data. This way, you can understand why your Personal Data is needed and how it will be processed.
This policy is an integral part of the systems, applications, products, or services we provide. Therefore, using any system, application, product, or service we offer, you agree to all the terms and the Privacy Policy of PT Chery Sales Indonesia.
Before we proceed further, we need to ensure that you understand the scope of Personal Data protection that we will further regulate in this policy. Personal Data refers to data and/or information that identifies or can identify an individual (“Personal Data”). Henceforth, this policy on the protection of Personal Data will be referred to as the “Privacy Policy”.

Recommendation to Read the Privacy Policy
Please read this Privacy Policy carefully to ensure that you understand it when using any of our services through the applications/websites/systems/other media that we provide.

Scope and Purpose of Personal Data Processing
"We will carry out the acquisition, collection, use, processing, analysis, storage, transfer, disclosure, deletion, destruction, and protection, hereinafter referred to as “Processing”, of your Personal Data, which you provide to us when registering or when using any of the services we provide, whether obtained directly by us or through various affiliates, in a lawful and legally compliant manner, for purposes including:

  1. Providing products and services, responding to inquiries, and requests, contacting and informing you about product and service improvements, and others (hereinafter referred to as “Products and Services”);
  2. Surveys, research, development, and enhancement of our Products and Services (hereinafter referred to as “Surveys and Research”);
  3. Promotional activities for Products and Services, road safety, and other social activities (hereinafter referred to as “Supporting Activities”).

 

We process your Personal Data based on the law and as far as permitted by applicable law, namely:

In addition, we may also use the information we collect about your Personal Data anonymously for statistical data processing without identifying specific individuals, following the purposes outlined in the previous paragraphs.

 

Tracking Technology and Cookies
Cookie Policy
We use cookies (small text files placed on your computer to identify your computer and browser) and other automated tools like tracking pixels to enhance the quality of service on our site, such as saving your preferences from visit to visit to present you with a personalized version of the website. Many web browsers are set to accept cookies from the start. You can reset your web browser settings to refuse all cookies or to indicate when cookies are being sent. Instructions on how to manage cookies in popular browsers are available for Internet Explorer, Microsoft Edge, Firefox, Chrome, Safari (iOS), Safari (Mac), and Opera. However, certain features of the site may not function if you delete or disable cookies.

We use the following types of cookies:

Session Cookies: Session cookies track you or your information as you move from page to page within the site and are typically deleted after you close your browser. For example, session cookies help us provide a relevant and personalized experience when you review our products and features online.

Persistent Cookies: Persistent cookies remain on your system and allow us to customize your experience if you log out and then return to the site. For instance, persistent cookies allow us to remember your preferences.

Advertising Cookies: Advertising cookies are used to learn more about you and advertise products/services that may be of interest to you.

Analytical Cookies: Analytical cookies help us understand how our site works and who visits our site.

 

Types of Personal Data Collected
With the purposes we have mentioned above, here are some of the types of Personal Data that we need to support the implementation of those purposes:
1). Data of Visitors to the Chery Indonesia website, Sub_scrib_ers to the Chery Indonesia website, and/or Event Visitors (online registrants for our official events)

Data of Visitors to the Chery Indonesia website:
The following are details of Personal Data that we may collect when you access and/or visit the official chery.co.id website: Technical data that can be obtained, such as URL information, IP address, cookie data, etc.

Data of Subscribers to the Chery Indonesia website and/or Event Visitors:
The following are details of Personal Data that we may collect when you are a subscriber to the Chery Indonesia website and/or an Event Visitor, including:


Furthermore, information about when and which features you visit, use, or perform on the website will be used for the purposes we have mentioned in the above points.

 

2.) Vehicle Unit Credit Simulation Data
The following customer data (prospective consumers/consumers) that we need to obtain for simulating vehicle unit credit at Chery Indonesia, include:

In case there is other Personal Data needed to fulfill the purposes mentioned above, we may request additional Personal Data from you.

 

3.) Vehicle Service and After-Sales Data
The following vehicle service and after-sales data that we need to obtain include:

In case there is other Personal Data needed to fulfill the purposes mentioned above, we may request additional Personal Data from you.

 

4.) Consumer Verification Data
The following data that we need to obtain to confirm the accuracy of your request for Personal Data before processing your request in Prebook and Test Drive requests are also required to prevent unauthorized service requests. They include:


The request for consumer verification data is performed, for example, to request offers for the desired vehicles and test drive requests. In case other Personal Data is required to confirm the accuracy of the request, we may request additional Personal Data from you. Your written confirmation is a form of your consent to the collection of your Personal Data and its processing to fulfill these services.

 

Exception to the Scope of Personal Data
The Personal Data referred to in this Privacy Policy does not include Personal Data that is publicly available.

Your Rights as the Owner of Personal Data
You can update, modify, delete, or withdraw your consent for your Personal Data through the channels we provide unless otherwise specified by applicable law. When using the electronic systems we provide, it is your responsibility to maintain the confidentiality of your username and password.

Reasonable Security Measures
We make reasonable efforts to protect the security of your Personal Data, but we are not responsible for any losses resulting from the use of sites/applications/services beyond our control.

Transfer/Disclosure of Your Data
We may disclose your Data to affiliates, business partners (including outsourcing parties), advisors (including lawyers, tax accountants, and public accountants), the Indonesian government, or other parties for the purposes outlined in the previous paragraphs, as long as permitted by applicable law.
Your information, including Personal Data, may be stored and managed in Indonesia or outside Indonesia.
Your consent when using this application/website/system/official page is understood as consent to this Privacy Policy, including the transmission, management, and storage of your Personal Data outside Indonesia.
Regarding electronic systems, we may also cooperate with third parties to place cookies on our application/website/system/official website for our purposes. These companies can only use these cookies for our purposes, as specified in the contract/agreement with us.

 

Personal Data Storage Period
We will store your Personal Data for as long as necessary for the purposes outlined in this Privacy Policy. The use of Personal Data is stored for a specified period unless this data is used to enhance the functionality of our services or we are legally required to keep this data for a longer period.

Personal Data of Children or Certain Disabled Individuals
When processing the Personal Data of children or certain disabled individuals, we take necessary actions following applicable law, including obtaining consent from their parents or legal guardians.

Privacy Policy Changes
We will review and may update or change this Privacy Policy from time to time to ensure its compliance with legal provisions and Chery Indonesia policies. Such updates or changes will be communicated to you on the chery.co.id website's Privacy Policy page and/or other provided media. Therefore, we recommend that you periodically review our Privacy Policy and read it carefully to be aware of and understand any changes.

 

How to Contact Us
If you have any questions regarding this Privacy Policy, you can contact us at the following address:

PT Chery Sales Indonesia
Address: Jl. Wolter Monginsidi No.97, RT.1/RW.4, Rw. Bar., Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12180
idn.customercare@mychery.com

Truth of Data Statement and Disclaimer for Inadequate Service Acceptance
The provision of your Personal Data is voluntary, but by agreeing to the processing of Personal Data, you are obligated to provide valid and accountable Personal Data. Therefore, you are responsible for all information and data provided. Furthermore, if you do not provide accurate data, it is possible that you may not receive our services as intended. We also disclaim any responsibility and are exempt from any claims and/or legal claims arising from any data you provide.

 

Links to Other Websites
This service may have links to other websites not operated by us. If you click on third-party links, you will be directed to third-party websites. We strongly recommend that you read the Privacy Policy on every site you visit. We have no control and are not responsible for the content, privacy policies, or practices of third-party websites and services.

Your Consent
By accepting this, you are consciously aware, understand, and agree to the provisions set out in this Privacy Policy, delivered through a handwritten signature and/or other consent methods provided by us. When you have given your consent to us to process your Data following the purposes outlined in the previous paragraphs, we may also process your Personal Data based on other legal grounds. The withdrawal of your consent will not affect the validity of the Personal Data processing carried out based on your consent before the withdrawal.
If we explicitly indicate or notify you of other purposes separately when collecting your Personal Data, we will also process your Personal Data for those purposes.

Consent for the Processing of Personal Data in Electronic Systems:
By using the Chery Indonesia official application/website/system/website, this is considered your consent to the terms and conditions of Personal Data processing related to the use of the Chery Indonesia official application/website/system/website and this Privacy Policy.

Consent for the Use of Cookies in Our Electronic Systems:
For each electronic system we provide for you, the Chery Indonesia official application/website/system/website uses cookies and tracking technology to track activities on this electronic system and store specific information. You can disagree with the use of cookies on the Chery Indonesia official application/website/system/website by resetting your web browser to refuse all cookies, but you may become unable to use all our services. By accepting cookies ignoring the consent button or continuing to use the Chery Indonesia official application/website/system/website, you are considered to agree to the use of cookies.

 

Applicable Law for Privacy Policy
This Privacy Policy is governed and interpreted under the laws of the Republic of Indonesia.